Privacy Policy

1. Introduction
Welcome to Moka Monkeys. We are committed to protecting the privacy of our website visitors and service users. This policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect
We may collect and process the following data:

- Personal Identification Information: Name, email address, phone number, etc., provided through our contact form.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you interact with our website, products, and services.

3. How We Use Your Information
We use the collected data to:

- Respond to your inquiries submitted via our contact form.
- Improve our website’s functionality and user experience.
- Monitor and analyse usage and activities to ensure security and prevent fraudulent activities.

4. Third-Party Services
We use third-party services to enhance our website experience, including:

- Google Analytics: To analyse website traffic and user behaviour.
- Microsoft Clarity: To gain insights into user interactions.
- Google Search Console: To monitor our website’s presence in Google search results.
- These services may collect information about your device and browsing activities. Please refer to their respective privacy policies for further details.

5. Data Security
We implement appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Data Protection Rights
Under data protection laws, you have rights including:

- Access: You can request copies of your personal data.
- Rectification: You can request corrections to inaccurate information.
- Erasure: You can request deletion of your personal data under certain conditions.
- Restriction of Processing: You can request that we limit how we use your data under certain conditions.
- Objection to Processing: You can object to our processing of your data under certain conditions.
- Data Portability: You can request a transfer of your data to another organisation or directly to you under certain conditions.

If you wish to exercise any of these rights, please contact us at info@mokamonkeys.com. We will respond within one month.

7. Changes to This Policy
We may update this policy from time to time. Any changes will be published on this page, and we encourage you to review it periodically.

Cookie Policy

1. What Are Cookies?
Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data. When you visit our website, we may collect information through cookies or similar technologies.

2. How We Use Cookies
We use cookies to:

- Keep you signed in.
- Understand how you use our website.
- Improve your experience by customising content.

3. Types of Cookies We Use
- Functional Cookies: Recognise returning visitors and remember their preferences.
- Analytical Cookies: Track website usage and help improve performance.

4. Managing Cookies
You can set your browser to refuse cookies, and instructions for doing so are available in your browser settings. However, some website features may not function correctly without cookies.

GDPR Compliance Statement

Moka Monkeys is committed to protecting personal information and complying with the General Data Protection Regulation (GDPR).

1. Data Controller
Moka Monkeys is the data controller of the personal data you provide to us.

2. Legal Basis for Processing
We process personal data based on:

- Consent: When you provide consent for specific uses.
- Contractual Necessity: When processing is required for a contract or pre-contractual steps.
- Legitimate Interests: When processing is necessary for our business interests without overriding your rights.

3. Data Retention
We retain personal data only as long as necessary to fulfil its original purpose, including legal and regulatory obligations.

4. Data Transfers
We do not transfer personal data outside the European Economic Area (EEA).

5. Data Breaches
We have security measures in place to handle potential data breaches. If legally required, we will notify affected users and relevant authorities.

For any questions regarding this policy or our data protection practices, please contact us at info@mokamonkeys.com.

About Us

Moka Monkeys – Espresso & coffee equipment experts! We handle machine maintenance, repairs, and supply premium Italian espresso machines and Mokaflor coffee beans.

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Our Commitment
  • At Moka Monkeys, we keep your coffee flowing perfectly—servicing machines and supplying top-quality Italian beans. Need a tune-up or new equipment? Visit us for a smooth coffee experience!
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